Managing Online Reputation
Managing online reputation includes Reviews, accurate business information, and now social media activity impact a business's reputation and influences whether a consumer decides to do business with them. Businesses need a way to manage all of these factors in a scalable way. With Reputation Management, you can keep on top of online activity affecting the reputation of a business, including reviews, listings, and social media, helping you make expert recommendations, and provide proof-of-performance.
Grow revenue and keep your clients for longer with Reputation Management! Our study shows that business clients who purchase Reputation Management are more likely to remain your clients for longer compared to those who do not.
Reputation Management helps cut through the clutter associated with managing online reputations. Give your clients control over the most important aspects of their reputation, including reviews, listings, and social media.
Connecting with customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence! And with reporting built right in, you can show your clients how you have helped them improve their reputation over time.
With the Product-Led Growth Program, you can offer prospects a free version of Reputation Management and let them tell you when they’re ready to be a paying client. See the feature breakdown below:
Monitor where a business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis
Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, you can edit or delete any templates and customize your reviews.
What is reputation management?
The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread
What is presence management and how does it help local businesses?
Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites and social networks is crucial.
Why is online review monitoring important?
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.